Refund policy

Return & Refund Policy

We want you to feel confident shopping with HowULook. Eligible items may be returned within 30 days of delivery.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging when applicable. Proof of purchase may be required.

For hygiene and safety reasons, opened or used personal-care, cosmetic, skincare, lash, hair-care, fragrance, and grooming products may not be eligible for return unless the item arrived damaged, defective, or incorrect.

How to Start a Return

Contact HowULook at support@howulook.com to request a return.

Once your request is reviewed, return instructions and, when applicable, a prepaid return shipping label will be provided.

Please do not send products back without first receiving return instructions. Because some products are fulfilled from different supplier locations, approved returns may need to be sent to a designated return address.

Return Shipping

Return shipping terms may vary depending on the product and reason for the return.

If an item arrives damaged, defective, or incorrect, HowULook will provide return instructions at no additional return-shipping cost to the customer when a return is required.

For other eligible returns, any applicable return shipping cost will be disclosed before the return is authorized.

We do not charge a restocking fee unless one is clearly disclosed before the return is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at support@howulook.com so we can review the issue and make it right.

Refunds

Once an eligible return is received and approved, the refund will be issued to your original payment method.

Processing time after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is related to an incorrect, damaged, or defective item, or otherwise required by law.

Order Cancellations

Because orders may begin processing shortly after they are placed, cancellation is not guaranteed.

If you need to request a cancellation, contact us as soon as possible. If the order has already entered fulfillment, the return process may need to be used instead.